Returns & Exchanges
At Monportlaser, we offer a 30-day return policy for our high-precision laser engraving equipment and accessories to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your machine, our dedicated support team is here to assist you with a seamless exchange or refund process.
Submit a Request
Contact our customer support team via the Monportlaser help center with your order number and a brief explanation for the return.
Technical Assessment
For electronic components and laser machines, our engineers will conduct a remote diagnostic to determine if the issue can be resolved via troubleshooting.
Package and Ship
Once approved, securely pack the item in its original industrial packaging, including all accessories and manuals, to prevent damage during transit.
Inspection and Refund
After our warehouse receives and inspects the equipment for quality assurance, we will process your refund or ship your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing